Frequently Asked Questions


What is your return policy?

We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. If you are not satisfied you can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected.

 

What are your payment options?

We accept credit and debit cards from Mastercard, VISA, and American Express.

 

How much is shipping and handling?

We offer flat rate shipping. Arrival of your package usually takes around 2-8 business days after it is shipped with economy shipping. A tracking code will be provided upon shipment. If a faster rate is needed, please select at checkout.

Ground — $4.99 flat rate (2-8 days)
Priority Mail — $8.35 flat rate (1-3 days)
Express – $22 flat rate

International First Class - $13.50 flat rate (7-21 days)

 

Who should I contact if I have a problem?

Feel free to contact hello@themoleculeshop.com if you have any questions about your order or comments.

 

My item is damaged in the mail, what should I do?

Contact hello@themoleculeshop.com and state your issue. We would be happy to help you solve your problem. 

 

I still have not received my item yet!

We are sorry for the long wait. Please check your email for the tracking number to see the update. If there are any problems, please contact hello@themoleculeshop.com